Our Goal — Unconditional Customer Satisfaction
From our initial contact to the final delivery of your timepiece, we strive to give you a customer service experience that is unrivalled by any of our competitors.
In the spirit of honesty and integrity, I'm providing an excellent review. I called in today in to get advice on whether to invest in repairing my '51 Cuervo y Sobrinhos watch OR not, as it would be too expensive. I must have spoken with the owner. Very welcoming, understanding and listened well. He provided me with the exact guidance I was looking for. Although it would be far too expensive to repair this watch, I wouldn't hesitate to bring in other watches. I will also recommend others. Thank you and until next time..
Super fast turnaround. Great job and very professional. The watchmaker assigned to my watch actually confirmed it was ready with an email and a photograph.
I had 2 timepieces serviced, they were expertly taken care of and looked and worked like the first day of purchase. I recommend this company as the best outside of Switzerland.
My Rolex Oyster Perpetual had developed a rattle. My local watch repair guy wasn't sure if it could ever be fixed, because of the age of the watch. I sent it to Excel and am proud to say that my watch is good as new. Very professional team down there, and I couldn't be more pleased
Magnífica experiencia buen trato y buenos precios lo recomiendo al 100 por ciento encontre lo que buscaba al mejor precio posible
Simply the best in the business. Reasonable Pricing, Great service , i would not take my watches elsewhere.
Received my uncle's 1940 vintage bubbleback Rolex Oyster as a gift from my aunt on my last birthday; My uncle passed away forty years ago and the watch was in storage for those years with no use ; It was purchased new by my aunt as an engagement present on August , 2, 1943, eleven days before I was born in our hometown in Cuba; it showed its age when I received it although incredibly it still worked ; I picked it up today and it looks like new; Great work, great service, very nice people, fully recommended.
My 30 yrs old Omega Seamaster has seen its share of repairs and maintenace during its lifetime. I am super happy to write this review because it is the first time I have such an amazing experience. Excel serviced my watch in a superb manner. Price was very reasonable and the work was flawless. Super recommend.
I just got my watch back from Excel Time Service, they provided me with top notch service that totally exceeded my expectations and very fast turnaround, they really live up to the Rolex standards and ethical practices, I’m extremely happy I have found them, thank you very much Excel Time Service for serving us with such an honesty and integrity!
I sent my Rolex sub to them via FedEx. I received an email from Mr Puton that same day they received it with a very reasonable price to overhaul the watch, including a new bezel insert. Their customer service is the best I’ve seen yet in the after sales watch industry and will be using them for the rest of my watches. Update: Just received my Sub back from Excel. It’s looks brand new and is running so much better. They are by far better than any of the factory services and any independent that I’ve dealt with. I highly recommend them for their service and professionalism.
Highly recommend Excel Time Service. My wife's Rolex needed some repairs and was hard to read in the sunlight. Excel repaired the watch and changed the hands to a darker color using authentic Rolex parts. It works great and is now much easier to read. Patrick communicated with us throughout the process, was great to work with and the best part was, Excel met my budget. Great job!
Older Reviews of Our Watch Services
Received the watch today and Jane loves it. Thanks so much for the work you performed and meeting my budget, great job. Ray
I am completely amazed at how beautiful my watch looks. Your service department did an outstanding job. My watch looks brand new (just like it did the day my wife gave it to me 19 years ago!) I am very please with my choice to have Excel service my watch. thank you again!
I received my Tag Heuer and it looks great. I was debating buying a new one, but now I do not have to! Thanks for all of your effort.
Your service on my watches has been exceptional. I appreciate your services very much.
Many thanks for the timely way in which you serviced my Rolex®. My watch looks great and is running like new. I am very happy with your service. Glad that I found you.
Very few people care about the small things. Thank you for being different and for being so professional.
I am very relieved to have found a reliable watch repair establishment. Thanks again!
There must be a mistake. I left a Rolex® Submariner well over ten years old to service and you returned a new one to me. I wanted to let you know that the services you performed on my watch well exceeded my expectation. It truly looks brand new. While I originally hesitated to make the investment on a complete overhaul, I am now glad I did. Expect referrals from me.
(Trinidad & Tobago)
Thank you for your very professional and accommodating service to my Rado Diastar. I'm very pleased by the work done and thankful for picking up the watch on such short notice at our hotel; not to mention the very timely repair. Look forward to doing business again.
Thanks for the nice note. Your company manages to generate the personal touch in service -- even by mail. I'm impressed. I'll return. Thanks again.
I received my watch this afternoon. I want to thank you folks for the great job you did for me with such competence, promptness and courtesy. It has been good doing business with you and I will not hesitate to recommend your service to my friends.
Highly recommended for the excellent quality of work, prompt turnaround time, and very friendly and courteous staff. My Rolex® looks brand new! It is reassuring to know that only genuine parts are used. Knowing that the owner is from Rolex® and that his father was the president & CEO of Rolex® USA was even more reassuring. They certainly know what they're doing.
C. & N. Hughes
(US Virgin Islands)
We just wanted to say thank you for a job well done. We appreciated your assistance and best of all arranging to deliver the watches to Nigel at the airport! That was superb and made things much easier. Please thank all of your team! have a great day!
R. Bales, Esq., M.D.
(Coral Gables, FL)
Thank you very much for the wonderful job that you did with my Rolex®. It seems as if I received a new watch as it looks brand new and it keeps time perfectly. The service and the job that was done exceeded my expectations, and the timepiece that holds sentimental value to me is good as new. Thanks again.
C. Zoller, CRS
(San Francisco, CA)
I am so pleased to find you and your beautiful office here in Coral Gables. I needed servicing, repairs, cleaning and a new battery for my Ebel watch. Ever since the manufacturer's representative left Miami I had to keep this gorgeous timepiece in a drawer. Your excellent staff identified the problems and repaired the watch beautifully. Your service is exceptional. My 20-year-old watch looks and runs better than new! I look forward to having my wife's Baume & Mercier and Cartier watches serviced at Excel when needed. The convenience and speed and quality of workmanship are all wonderful. Thank you so much.
(New York, NY)
My Rolex® Explorer II turned out great! It runs again and you also managed to polish out the huge gash in the bezel. Well done!!
I got my Tudor back this morning. Looks fantastic! It is like a brand new watch all over again. Excellent work! The new crystal makes all the difference. I will recommend Excel Time service to all my friends and family. I think my father is actually looking for some work on his watches, I'll make sure he goes to you. Thanks again.
It was very nice to meet you, and I appreciate your quick work to repair my favorite watch.
Ma pendule se porte à merveille depuis qu'elle a regagné sa place de choix. Elle marque même l'heure exacte 2 fois par jour et s'est ajustée à l'heure d'hiver toute seule... En vous remerciant encore de votre diligence et à tres bientôt.
Just a note to thank you for your fine work on restoring my late father's Eterna watch. It was also very kind of you to include a personal note and I do hope that one day we get an opportunity to meet. Thanks again.
(Coral Gables, FL)
I would like to thank you for the professional and prompt complete overhaul service provided to my Rolex® Oyster Datejust. It looks just like the day I bought it. I would also like to thank Mr. Federico Rodriguez (Master Watchmaker) and Nanako Uchiyama (Expert Client Advisor). I will recommend your company to my friends without reservation.
Thank you. My Tag Heuer looks great and operates beautifully. You guys did a great job.
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You can also call us directly at +1(305)460-0019