we specialize in the expert repair of Rolex and Tag Heuer watches, along with a broad range of luxury watch brands

Frequently Asked Questions

Learning More About Quality Watch Service

On these pages we respond to the questions that many of our customers ask us.

If you have a specific question that is not answered here, please contact us directly.

Turnaround Time

We know you do not like to be separated from your timepiece for too long! Follow this link to read about our turnaround time.

Shipping Your Watch

It does not matter where you live – we can service your watch. Click here for shipping instructions.

Genuine Parts & Equipment

Read here about our commitment to using only genuine parts and manufacturer-approved equipment.

Authorized, Approved or Certified?

Many vendors claim to be authorized when they are not. Click here to understand what these terms mean.

Our Warranty

Read here about our standard and extended service warranty.

Other Questions

We have answered hundreds of questions over the years. Maybe we have already answered yours - click here to find out!