Frequently Asked Questions
Learning More About Quality Watch Service
On these pages we respond to the questions that many of our customers ask us.
If you have a specific question that is not answered here, please contact us directly.
We know you do not like to be separated from your timepiece for too long! Follow this link to read about our turnaround time.
Shipping Your Watch
It does not matter where you live – we can service your watch. Click here for shipping instructions.
Genuine Parts & Equipment
Read here about our commitment to using only genuine parts and manufacturer-approved equipment.
Authorized, Approved or Certified?
Many vendors claim to be authorized when they are not. Click here to understand what these terms mean.
Read here about our standard and extended service warranty.
We have answered hundreds of questions over the years. Maybe we have already answered yours - click here to find out!