we specialize in the expert repair of Rolex and Tag Heuer watches, along with a broad range of luxury watch brands

Shipping your Valuable Timepiece

Safe and Secure Shipping

Excel Time Service is concerned with the safety and security of your timepiece. In particular we want to make sure your watch travels safely.

Please consider the following recommendations for a safe, accountable, and timely shipment of your timepiece to Excel Time Service.

Shipping Address

ET Service, LLC
121 Alhambra Plaza, Suite 1205
Coral Gables, FL 33134 USA

Packaging Instructions

Please package your fine watch safely in bubble wrap, for example, and place in an appropriate sized cardboard box. Do not send the original presentation box, as this may be damaged while in transit.

Please also make sure to include copies of your watch warranty and bill of sale (if available), as well as any comments or instructions you may have.

Important: Please include your return shipping address (no PO Box), daytime phone number(s), and email address.

Service Areas

We are pleased to offer watch repair and after-sales services not only to our customers in the United States, but also to Canada, Latin America, the Caribbean, Europe, Japan and the rest of the world.

Methods of Shipping

From within the USA, two very reliable and secure services are appropriate for shipping your valued watch:


We accept packages sent to us via FedEx or UPS. Please make sure to have the contents insured and request a "direct signature" confirmation.

Via Registered Mail, Insured

The most secure service available is via the United States Postal Service using "Registered Mail" and having the contents insured.

Items sent via Registered Mail are under tight security from the point of mailing to the point of delivery. A signature trail accompanies your watch's travel from beginning to end. You can track the progress of your shipment easily via the Internet at www.usps.com.

Please note that the only special packaging consideration for items sent via Registered Mail is that all exterior tape used to enclose your package be of a paper type with water activated sticky glue backing. The U.S. Postal Service for Registered Mail service does not accept plastic tape of any sort.

Insuring your watch via the U.S. Postal Service is economical and well worth it. It the unlikely event your watch should be lost in transit, the U.S. Postal Service will fully reimburse you for up to a declared value of US$25,000.

Prices vary. For more details, please consult your local Post Office or visit www.usps.com.

Via Priority Mail, Insured

Alternatively, you can send your watch using the U.S. Postal Service's "Priority Mail" service with the added services of "Signature Confirmation" and "Insurance." Paper tape is not a requirement of the Priority Mail service.

Priority Mail typically will reach its final destination within 3 to 4 working days. Again, you can track your package by going to the USPS website at www.usps.com and entering the tracking number.

Get Your Watch Repaired Today

Contact Excel

You can also call us directly at +1(305)460-0019