|
Our Pricing PolicyQuality, Expertise and SatisfactionWhile it may be tempting to shop around to find the lowest repair fees possible, please consider these well-known sayings:
· "You get what you pay for" · At Excel Time Service, we establish our service fees based on three fundamental principles — Quality, Expertise and Satisfaction. We never compromise on the quality of our work, on the expertise of our team or on the satisfaction of you, our customer. You have made an important investment in your timepiece. Your watch deserves the best possible care. Our premium quality services will ensure not only a sound return on your investment, but they will go a long way to help maintain your watch's optimal performance and value. While you can expect from us uncompromising quality workmanship, we also realize that these are challenging economic times. In a spirit of solidarity and to facilitate your decision-making, we wish to extend to you a courtesy 15% "Stimulus rebate" on our labor costs, should you entrust your timepiece to us. If need be, we are also prepared to match any reasonable written estimate from any competitor. Both offers may not be combined, however. We are here to serve you. Click here to read testimonials from satisfied customers who chose the quality of our services and the expertise of our team. Moreover, here is a commitment from Patrick Puton, president and founder of Excel Time Service: As president and founder of Excel Time Service, and formerly director of after-sales service at Rolex Watch USA and LVMH Watch & Jewelry USA (home of Tag Heuer, Zenith, and Christian Dior), I can assure you not only of our commitment to quality workmanship, but also of our integrity as a reputable approved service provider of the brands we proudly collaborate with. Whether your watch is a Rolex, an Omega, a Breitling, or one of the many other brands that we service, you will find that we offer professional, brand-recognized service using only genuine parts, as well as brand-specific tools and equipment. We also strictly observe the official brand-issued guidelines and technical documentation, and we regularly follow the brand-provided training programs to stay current with their technology. We look forward to serving you.
Sincerely, QualityQuality: "Measure of excellence or state of being free from defects, deficiencies, and significant variations." Repairing or servicing a high-quality watch requires time, genuine parts and manufacturer-certified equipment. These all represent significant cost for a watch repair facility. Vendors who offer rock-bottom rates are almost certainly compromising on one or all of these aspects of quality. They may rush their work, use imitation or generic parts, or employ non-certified tools and equipment. Not to speak of economizing on expertise... ExpertiseExpertise: "Skillfulness by virtue of possessing special knowledge." At Excel Time Service our team consists of watchmakers who between them have over a century of accumulated experience. Our team has also obtained recognition and certifications from the most highly regarded and trusted organizations in the watchmaking industry, including:
In addition, each staff member receives frequent and regular training, provided directly by brand manufacturers. This ensures that they are always up to date on the most recent watchmaking technology. SatisfactionSatisfaction: "The contentment one feels when one has fulfilled a desire, need, or expectation." Like any successful business, Excel Time Service is dedicated to building a long-term relationship with each and every one of our valued customers. This means providing quality service at a competitive price with excellent customer care. If for any reason you are not completely satisfied with our services, we encourage you to contact us here. Our goal is to be your single, long-term watch repair and after-sales service provider. We will work diligently to maintain your trust and confidence in us. |